Cookie Policy

Last updated: 5 November 2024

Introduction

Our Privacy Notice explains our principles when it comes to the collection, processing, and storage of your information. Our website uses cookies (which also means pixel tags and web beacons) to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. This Cookie Notice explains what cookies are, how we deploy cookies, what such cookies are used for and what options you have in order to control them. 

By using our website, providing your explicit consent or using our services, you agree to the use of cookies as described in this notice. You can manage your cookie preferences as described below. 

1. What are cookies?

Cookies are small pieces of data stored in text files that are stored on your computer when you visit web pages. They are widely used in order to make websites work, or work more efficiently, as well as to provide us with information for different purposes.

2. Types of cookies:

  1. Necessary cookies: Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies. 
  2. Preference cookies: Preference cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in. 
  3. Statistics cookies: Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.
  4. Marketing cookies: Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third-party advertisers. 

3. Cookies we use on our platform:

You can find more information about the individual cookies we use and the purposes for which we use them in the table below.

Third party cookies

You may notice some other cookies that are not related to us. Some of our pages contain embedded content such as YouTube video, Twitter feeds, Facebook likes or Google+ shares, and you may receive cookies delivered from these websites. Depending on the cookies you choose to allow some of their content may not work.

We do not govern the publication of third-party cookies. To understand more about these third-party cookies and their privacy policies please visit their websites directly.

4. Marketing and contact preferences

  1. EAL is committed to respecting your rights in relation to marketing and advertising information from us. We may contact you with information about our products, programmes, events, courses or other resources that may be of interest to you.
  2. You can change or update your marketing communication by clicking the‘Unsubscribe’link included in every email communication we send to you or by contacting us on the contact details provided below.
  3. If you tell us that you no longer wish to receive our direct marketing communications, we will take steps to respect your modified direct marketing preferences and will keep a record of your request to avoid contacting you again in the future with direct marketing content.

Legal basis for processing cookies

  1. We use cookies in compliance with the Privacy in Electronic Communications Regulations 2003, the General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018. The legal basis for processing the personal data collected through cookies depends on the type of cookie: 
    1. Essential Cookies: The legal basis for processing is our legitimate interest in ensuring the proper functioning of our website and/or any services we provide to you over it. 
    2. Non-Essential Cookies (Preference, Statistics, and Marketing): The legal basis for processing is your consent, which you can withdraw at any time.

  2. Can you change your cookie settings? 
      1. You can manage website cookies in your browser settings, and you always have the choice to change these settings by accepting, rejecting, or deleting cookies. All browser settings are slightly different, so to manage cookies, you should check the ‘Help’ menu of your browser of choice (or your mobile phone’s handset manual).  
      2. If you choose to change your settings, you may find that certain functions and features will not work as intended on the Services.
      3. We ensure that your consent is obtained before Non-Essential cookies are placed on your device.  

  3. Contact info 
        1. If you have any questions about our use of cookies or other technologies, please contact us at contact@engager.app.
        2. Our office address is: Faversham House, International Business Park, Old Hall Rd, Bromborough, Wirral CH62 3NX. 
           
  4. Changes to our Cookie Notice
    1. We may make changes to this Cookie Notice from time to time, including the cookies which are deployed.  Please check from time to time.

Version 1.0 issued 5 November 2024

6. How long do we retain your personal data?

Data acquired about your use of our website or platform depends on the length of the cookie set (see cookie policy) The length of time that we hold your other personal data varies depending on the type of information and its use. We will only keep your personal data for: (i) as long as it is necessary to provide the services and/or products that you have requested; (ii) for the execution of a contract or for such other essential purposes such as, complying with our legal obligations, resolving disputes, investigating disciplinary matters; and (iii) enforcing our agreements. When your personal data is no longer necessary, it will be securely deleted or anonymised. As for how we treat other personal data provided in relation to any specific app or service contracted for please see the Privacy Notice provided in relation to that app or service.

7. Do we share your personal data?

Where necessary and in limited circumstances, we may share your personal information with third parties to the extent permitted by or required by law including to: 

  1. Meet our legal obligations.
  2.  Provide reasonable voluntary cooperation with a relevant police or regulatory investigation or any ongoing or prospective legal proceedings.
  3. In order to establish, exercise or defend our legal rights, including providing information to others for the purposes of fraud prevention and reducing credit risk.


In addition, we make use of expert third party service providers (such as the website host and supporting services) to help us to provide relevant services, expert IT providers helping us with our IT systems, or professional auditors. These third-party service providers may use your personal information in order to provide the agreed service to us, or to you on our behalf. We have contractual agreements in place with third party data providers and we ensure that they are fully compliant with data protection laws.

8. International transfers

If your personal data is being transferred to countries outside the UK or EEA either by us or by our third -party service providers acting on our behalf, EAL shall ensure the necessary organisational and technical measures are in place to meet the legal requirements for  the security and the lawful processing of your personal information.

9. Security

We take appropriate technical and organisational measures to ensure that your personal information is protected, in compliance with our legal obligations. We protect your information using measures that reduce the risks of loss, misuse, unauthorised access, disclosure and alteration.  

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

10. Cookies

Our website uses cookies to estimate our audience size and usage pattern, to store information about your preferences, to customise our website according to your individual interests, to speed up your searches and recognise you when you return to our website. You can control the use of cookies at your individual browser level. Please refer to our Cookie Policy for further information.

11. Privacy Notice Updates

We keep our privacy notice under regular review in order to reflect the changes in law and/or our privacy practices. Please check our website from time to time. In the occasion of significant changes in the way we process your personal data, we will provide a prominent notice on our website.

12. Complaints and queries

We take any complaints we receive seriously. We encourage people to bring it to our attention if they think that our collection, use or storage of personal information is unfair, misleading or inappropriate.

13. How to contact us

We’re always keen to hear from you. If you’re curious about what personal data we hold about you or you have a question or feedback for us on this notice, our websites or services, please get in touch.

As a technology company, we prefer to communicate with you by email – this ensures that you’re put in contact with the right person, in the right location, and in accordance with any regulatory time frames.

You can email us using contact@engager.app.

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