Features / Workflow

Workflow software for accountants and bookkeepers

Organise and automate every step of your client services. Create structured processes, assign tasks and track progress across your whole team.

No card details required. Every feature and unlimited users included, from £9 +VAT a month.

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Engager automation that sends a tax payment reminder on the first of the month

Workflow

Build, automate and optimise your workflows

Design workflows that connect every part of your practice, from tasks and approvals to client communication and billing. Automate key steps, keep work consistent and see progress in real time. On average, Engager saves 40 hours a month.

Workflows that fit your practice

Break complex services into clear, manageable steps, assign ownership to your team and monitor progress, so every job is delivered on time and to the same standard.

See pricing

The seven steps of client setup in Engager, from general info to external services

How it works

How workflows work in Engager

Automate repetitive tasks

Set up workflows for services such as client onboarding, AML checks or tax returns, so your team knows what to do and when, without manual intervention.

Engager automation that sends a sole trader onboarding form when a new client onboards

Consistency across every service

Give every service a standard, repeatable process. Your team follows the same steps, which improves quality, reduces errors and gives clients a consistent experience.

Engager job record with deadlines, checklist progress and phases with time budgets

Assign ownership and track progress

Assign individual tasks or phases within a workflow. With clear deadlines and status tracking, you always know who is working on what.

Assigning a task in Engager to a placeholder user such as With Client

Common challenges

Problems workflows solve

Engager dashboard with work items in columns from request records to in review

Struggling with unstructured processes?

Workflows break jobs into clear steps. Assign tasks, automate deadlines and follow the same process for every client service.

Job phases in Engager from collect records to filing, each with an owner

Tired of repeating the same tasks manually?

Automate repetitive tasks and services. Set it up once and let Engager handle the rest.

Engager automation set to run on the first day of the month, with the trigger menu open

Is your team missing deadlines?

Assign tasks with clear deadlines, monitor progress at a glance and spot delays before they become problems.

Engager work item card with statutory and internal deadlines

Lacking visibility of your team’s work?

With task management and job phases built in, you can see what is done, what is pending and where to step in.

Reviews

Rated Excellent by accountants and bookkeepers

4.6 out of 5 from 199 reviews on Trustpilot, 181 of them five stars.

Read all reviews on Trustpilot
“Moved over from another practice management system and I’m so pleased I did. My only complaint is why I didn’t do it sooner!”
Fiona · Verified Trustpilot review, April 2025
“Finally found a practice management software that ticks every box and keeps us on track with deadlines, jobs, onboarding and billing.”
Rosevale Accountants Ltd · Verified Trustpilot review, February 2025
“It keeps everything in one place, and has taken a lot of admin stress off our plate. It was built by an accountant for accountants, and you can really tell.”
Jana W · Verified Trustpilot review, February 2026

Questions

Workflow FAQs

What is a workflow in Engager?

A workflow is a structured process that breaks a service into clear steps. Tasks can be assigned to team members, deadlines set and progress tracked.

Can I automate recurring tasks with workflows?

Yes. Create workflows for recurring services such as monthly payroll, VAT returns or compliance checks, with task creation and reminders automated.

How do workflows connect with other features?

Workflows work with task management, job phases and Kanban boards, giving you full visibility and control.

Can I customise workflows for different services?

Yes. Workflows are fully customisable, so you can tailor processes for client onboarding, health checks, tax returns or any other service you provide.

How do workflows help my team stay organised?

Clear steps, task assignments and deadlines mean your team knows exactly what to do and when, which reduces confusion and keeps results consistent.

Is workflow automation included in my subscription?

Yes. Every Engager subscription includes every feature and unlimited users. Pricing is based on the number of clients you manage, from £9 +VAT a month, and you can try it free for 28 days with no card details required.

Is workflow automation included in every Engager plan?

Yes. Workflow automation is included in every Engager plan, along with every other feature and unlimited users, from £9 +VAT a month. You can try it free for 28 days with no card details required.

Pricing

Practice management software pricing, made simple.

One price for your whole practice, based on how many clients you look after. Every feature and unlimited users included.

Work out your price

Enter your number of clients or drag the slider.

250 clients
1 client30,000+ clients
For small teams
£89+VAT
a month

Billed monthly.

  • Secure client portal
  • eSigning capabilities
  • Mobile app access
  • Branded client experience
  • Automated emails
  • Task management
  • Document templates
  • Unlimited users
  • UK-hosted, Cyber Essentials certified
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